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Découvrir les créations#Frequently Asked Questions - Mineralys
We have gathered together all the questions we are asked on a daily basis.
1. What makes our creations unique?
They stand out for their versatility, durability and the ability to create endless artistic and personalized finishes.
2. Do you offer a corporate rate?
Yes, we offer our professional clients a specific tailor-made rate in the event that you wish to become our partner by distributing our creations directly to your point of sale.
3. Can I place a bulk order for special events?
Of course, we offer bulk orders for special events.
Contact us to discuss your specific needs and obtain preferential rates.
Contact us to discuss your specific needs and obtain preferential rates.
4. Where can you find your Mineralys creations?
We have partner stores across France, We are in the process of setting up our 'Our Made In France Partners' page so that you can have access to this list.
5. How do I maintain Mineralys creations?
Cleaning with a soft, damp cloth is sufficient. Avoid using abrasive cleaning products to maintain the color of the variant.
6. Do you offer customization options?
Yes, we offer customization options. You can choose a variant that suits you according to our colors available in the workshop.
Contact us to discuss your specific needs.
Contact us to discuss your specific needs.
7. What payment methods are accepted?
We accept payments by credit card (Visa, Amex, Mastercard) PayPal and Shop Pay (Apple Pay & Google Pay).
8. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can also track your order from your account on our website.
9. How can I get updates on new products and promotions?
Sign up for our newsletter to receive exclusive updates on new products, promotions and special offers.
"We do not spam our customers"
11. How to select a specific relay point?
Mineralys has negotiated contracts with delivery providers such as Mondial Relay & Chronopost to offer you more than 30,000 relay points available in Metropolitan France.
To select a specific relay point, you must enter your postal address and then a map of relay points opens, you will just have to select the one of your choice!
